Privacy Policy

A customer who wishes to return and cancel a transaction made within the framework of the website, is invited to send a notice of cancellation to Pharmaone by one of the following means

Phone: 02-5646607

Fax: 02-6524508

Email Address:

Or to the store address

Nevi Yaakov Shopping Center 611 Jerusalem

Or through the website through the contact page

Or on a page on the site

The cancellation notice will include the following details: (a) customer name; (B) an identity card; (C) product name; (D) the date of purchase; (E) means of engagement as well as (f) a copy of an invoice, cash register or replacement note for the purpose of proving the transaction.

The right to replace the product or cancel the purchase will be granted in accordance with and subject to the provisions of the Parhmone Product Return Policy, the Consumer Protection Law, 1981 and Ministry of Health procedures, and will be valid for the customer for 14 days, from the date of transaction and up to 14 days On the execution of the transaction and its terms, whichever is later, except for customers who are people with disabilities, senior citizens or new immigrants, then this right will stand for up to 4 months from the date of the transaction, receipt of the property or document summarizing the transaction details.

Cancellation of a transaction that is not due to a defect or non-compliance, and subject to the return of the product purchased in accordance with the cancellation and return policy, will be subject to the payment of a cancellation fee in the amount of 5% of the transaction value or NIS 100.

The rest of the terms are set forth in the Pharmaone Policy for Cancellation and Return of Products.